39 niches
AI-driven tools analyze data to predict potential incidents and assist in automatic resolution.
Explore 19 productsAsset and license management ensures proper tracking of software licenses and hardware assets.
Explore 30 productsTools for asset discovery and dependency mapping identify IT assets and visualize their interdependencies.
Explore 41 productsAsset management tools track and manage IT assets throughout their lifecycle, from procurement to disposal.
Explore 11 productsAutomation and orchestration tools streamline repetitive IT tasks and coordinate complex workflows across systems.
Explore 40 productsThis subcategory focuses on tracking system capacity and performance to prevent bottlenecks and maintain optimal operation.
Explore 11 productsChange impact analysis tools assess the potential effects of proposed changes on IT services.
Explore 35 productsChange management solutions facilitate the planning, approval, and implementation of changes to IT systems with minimal risk and disruption.
Explore 11 productsChat and communication integrations enable real-time messaging and collaboration within ITSM platforms.
Explore 23 productsA CMDB stores information about IT assets and their relationships, supporting configuration and change management.
Explore 10 productsTools for compliance tracking monitor adherence to policies and generate compliance reports.
Explore 14 productsConfiguration management involves maintaining information about hardware, software, and network configurations to support IT operations.
Explore 29 productsCustomer and user management involves managing user identities, access rights, and profiles for IT services.
Explore 11 productsDisaster recovery management plans and tools ensure IT systems can recover quickly after disruptions or failures.
Explore 12 productsTools for collecting end-user feedback gauge satisfaction and identify areas for service enhancement.
Explore 29 productsEvent management tools monitor IT infrastructure for events and alerts, enabling proactive responses to issues.
Explore 18 productsIncident management tools help IT teams record, track, and resolve incidents to restore normal service operation as quickly as possible.
Explore 17 productsIT asset lifecycle management oversees the entire lifecycle of IT assets, from acquisition to disposal, optimizing asset utilization.
Explore 16 productsITOM encompasses the management of core IT infrastructure and operations to ensure reliable service delivery.
Explore 45 productsSpecialized ITSM tools support management of cloud-based, on-premises, and hybrid IT environments.
Explore 12 productsKnowledge bases and portals provide users with self-service resources and information to resolve common issues independently.
Explore 13 productsCollaboration tools facilitate communication and knowledge sharing among IT teams and stakeholders.
Explore 20 productsMobile ITSM solutions allow IT teams and users to access and manage IT services via mobile devices.
Explore 10 productsProblem management identifies root causes of recurring incidents to prevent future issues and improve service stability.
Explore 10 productsRemote support tools enable IT teams to troubleshoot and resolve issues remotely on user devices.
Explore 10 productsRequest automation tools automate routine service requests and define workflows for efficient processing.
Explore 39 productsRequest fulfillment processes manage user requests for IT services and resources, ensuring timely and accurate delivery.
Explore 10 productsRoot cause analysis tools help identify the underlying causes of incidents to prevent recurrence.
Explore 24 productsSecurity and compliance management tools help enforce security policies and ensure adherence to regulatory requirements.
Explore 34 productsService catalog management defines and maintains a list of available IT services, offering transparency and clarity to users.
Explore 10 productsService desk and ticketing systems enable users to report issues and request services, and allow IT teams to manage and resolve these tickets efficiently.
Explore 13 productsIntegration of service desk systems with other ITSM tools ensures seamless data flow and coordinated operations.
Explore 12 productsCSI processes focus on ongoing evaluation and improvement of IT service quality.
Explore 9 productsSIAM integrates multiple service providers and automates workflows across different IT services.
Explore 13 productsSLM involves defining, monitoring, and managing service level agreements to ensure agreed-upon service quality.
Explore 28 productsService reporting and analytics provide insights into service performance, trends, and areas for improvement.
Explore 19 productsService request management handles user requests for standard services, ensuring efficient processing and fulfillment.
Explore 11 productsVendor and supplier management oversees relationships, contracts, and performance of third-party providers.
Explore 21 productsWorkflow automation tools automate complex IT processes to improve efficiency and consistency.
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